Return Center

Need to return something? We've got you covered! Start a return below or review our policy to make sure your item qualifies.

Free returns within 30 days

From the date your order was received

Return Requirements

  • Tags still attached to the item
  • Returned in the original packaging
  • No visible signs of wear or use

Not Eligible for Returns

  • Prescription eyewear
  • Custom eyewear
  • Sale items
  • Mystery pairs
  • Expert Voice orders
Start a Return

Our returns process is powered by Return Prime. To complete your return, we may collect and verify your identity and personal information. This information is accessible to our returns processing platform. For more details on how your data is handled, please see our Privacy Policy.

Partner Orders

Returns for orders placed through specific partner services may follow a different process. Please contact our customer service team and we'll help sort it out.

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